Terms & Conditions

Last updated: September 7, 2026

These Terms & Conditions govern your use of Load My SIM, including the purchase, installation, and use of prepaid international eSIM data services. By purchasing or using our services, you agree to these Terms and our applicable policies. Please read them carefully before making a purchase.

1. About Load My SIM

Load My SIM provides prepaid international mobile data services through compatible eSIM technology. Our services allow customers to purchase prepaid credit, install an eSIM, and use mobile data in supported destinations at the applicable published rates. Load My SIM is operated by By Chris Hall LLC. Network connectivity and eSIM provisioning are provided through third-party service providers. We may update our services, supported destinations, features, and pricing from time to time.

2. Eligibility and Account Information

You must be legally capable of entering into a binding agreement to purchase or use our services. You agree to provide accurate purchase and contact information and to maintain access to the email address associated with your eSIM. You are responsible for maintaining the security of your account access links, devices, and installation credentials. You must notify Load My SIM promptly if you believe your account or eSIM credentials have been compromised.

3. eSIM Compatibility and Installation

You are responsible for ensuring that your device supports eSIM technology, is carrier-unlocked, and is compatible with the service before purchasing. Compatibility may vary by device model, software version, and carrier restrictions. Installation requires an internet connection and may require scanning a QR code, using a direct installation link, or entering activation information manually. An eSIM profile may be restricted to a single device, and transferring or reinstalling it on another device may not be supported. You should not delete an installed eSIM unless instructed to do so by Load My SIM support, as deletion may prevent further use of the profile.

4. Prepaid Credit and Data Usage

Load My SIM operates on a prepaid credit model. Customers purchase a dollar-denominated retail credit balance, and eligible mobile data usage is deducted from that balance at the applicable destination rate. Credit is not a bank deposit, stored-value financial account, or cash equivalent, and it cannot be transferred to another customer or redeemed for cash except as permitted under our Refund Policy or applicable law. Data usage may continue in the background while mobile data is enabled, and customers are responsible for monitoring their balance and device settings. Once available credit is exhausted, service may be suspended or unavailable until additional credit is purchased.

5. Pricing and Activation Fee

Destination rates are displayed on the Load My SIM website and may vary by country, network, or service availability. Customers should review the applicable rates before purchasing or using data in a destination. A one-time $5 eSIM activation fee applies to the initial purchase of a new eSIM and is separate from prepaid credit. Reloading an existing eSIM does not incur an additional activation fee. Prices and rates may change, and the applicable rate for future usage may differ from the rate available when credit was originally purchased. Any applicable taxes or additional charges will be disclosed during checkout where required.

6. Purchases and Payment Processing

Payments are processed through third-party payment providers. By submitting a purchase, you authorize the applicable charge for the selected eSIM, prepaid credit, or reload amount. We may require payment verification or additional information to prevent fraud, unauthorized transactions, or misuse. An order may be delayed, declined, or canceled if payment cannot be verified or if fulfillment is unavailable. A successful payment does not guarantee immediate provisioning where technical or provider-related issues prevent fulfillment. We will investigate and resolve qualifying fulfillment failures in accordance with our Refund Policy.

7. Auto-Reload

Auto-Reload is an optional feature that allows customers to authorize automatic purchases of additional prepaid credit when their balance falls below the selected threshold. By enabling Auto-Reload and saving a payment method, you authorize Load My SIM to charge that payment method for the selected reload amount when the applicable conditions are met. The reload amount and threshold are displayed in My eSIM and may be changed through available account controls. Customers are responsible for reviewing their settings and disabling Auto-Reload when they no longer wish to receive automatic purchases. Disabling Auto-Reload prevents future automatic reloads but does not automatically reverse a payment already completed. Failed payments may require updated payment information or additional authentication before Auto-Reload can continue.

8. Service Availability and Network Performance

Load My SIM relies on third-party mobile networks and service providers. Coverage, speeds, latency, network selection, and service quality may vary by destination, location, device, network congestion, local conditions, and provider availability. We do not guarantee uninterrupted service, a particular speed, or connectivity in every location within a supported country. Service may be affected by maintenance, outages, roaming restrictions, regulatory requirements, or circumstances outside our reasonable control. We will make reasonable efforts to investigate reported service issues and provide available support or remedies in accordance with our Refund Policy and applicable law.

9. Acceptable Use

You agree to use Load My SIM only for lawful purposes and in accordance with applicable laws and network-provider requirements. You must not use the service to engage in fraud, abuse, unauthorized access, network interference, or activities that disrupt or harm our systems or third-party networks. You must not attempt to manipulate usage records, payment systems, account balances, or service provisioning. We may suspend or restrict service where reasonably necessary to prevent fraud, protect network integrity, comply with legal obligations, or address a material violation of these Terms, subject to applicable law.

10. Refunds and Cancellations

Purchases, unused credit, activation fees, and Auto-Reload transactions are subject to our Refund Policy. Refunds are not automatically guaranteed and may be reviewed individually based on usage, provisioning status, recoverability of associated service funds, and the circumstances of the request. Customers may disable Auto-Reload to prevent future automatic purchases. Closing an account or discontinuing service does not automatically entitle a customer to a refund of prior purchases or remaining credit. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

11. Account Access and Security

My eSIM provides access to available account information and management features through supported verification methods. You are responsible for safeguarding access to your email account, devices, and any private management links or credentials. You must not share access credentials with unauthorized persons. Load My SIM may require additional verification before providing account assistance, changing sensitive information, or processing certain requests. We are not responsible for losses caused by unauthorized access resulting from a customer’s failure to safeguard their credentials, except where liability cannot lawfully be excluded.

12. Intellectual Property

The Load My SIM name, website, branding, content, software, and related materials are owned by Load My SIM or its licensors and are protected by applicable intellectual property laws. You may use the website and services for their intended personal or authorized business purposes. You may not copy, reproduce, distribute, modify, or commercially exploit our protected materials without prior written permission, except as permitted by law.

13. Third-Party Services

Our services depend on third-party providers for payment processing, eSIM provisioning, mobile network access, and other technical functions. These providers may impose their own operational requirements, coverage limitations, or acceptable-use restrictions. Load My SIM is not responsible for the independent acts or omissions of third parties beyond the extent required by applicable law. We remain responsible for addressing customer purchases and qualifying service issues in accordance with these Terms, our Refund Policy, and applicable legal obligations.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Load My SIM will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our services, including lost profits, lost business opportunities, or loss of data. Our total liability for a claim relating to a specific purchase will not exceed the amount paid for the affected purchase, except where a higher amount or different remedy is required by law. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited.

15. Changes to Services and Terms

We may modify, suspend, or discontinue features, supported destinations, pricing, or other aspects of the service as our business and provider arrangements evolve. We may also update these Terms from time to time. Material changes will be communicated where required by applicable law. Continued use of the service after updated Terms become effective may constitute acceptance where legally permitted. Changes will not retroactively remove rights that have already accrued under applicable law.

16. Governing Law and Dispute Resolution

These Terms will be interpreted in accordance with applicable law. Any dispute relating to Load My SIM should first be brought to our attention through our support contact information so that we have an opportunity to investigate and attempt to resolve it. Nothing in this section prevents a customer from exercising rights available under applicable consumer protection laws or from bringing a claim before a court or authority with jurisdiction.

17. Contact Information

If you have questions about these Terms, your account, or a purchase, please contact Load My SIM using the support contact information provided on our website or in your order email. Please include sufficient information for us to identify your account and understand your request. Do not include full payment card numbers or other sensitive financial information in support messages.