Contact Us

Have a question about your eSIM, prepaid balance, or an order? Our support team is here to help. Send us a message using the form below, or contact us directly by email.

Send us a message

Please provide your purchase email address and a brief description of your request. If your question concerns an order, include your order number if available. Do not submit full payment card numbers, passwords, or sensitive financial information.

Email support

Prefer to email us directly? Contact support@loadmysim.com and include your purchase email address and any relevant order details. We’ll review your request and respond as soon as reasonably possible.